Refund policy
Last updated: 5 April 2026
Refund Policy
This Refund Policy applies to all purchases made through Solenari Care, operated by SECURE PAYMENT LTD, via our website.
Because our products are digital products delivered electronically and made available immediately after payment is successfully processed, this policy is designed to be clear, fair, and consistent with applicable consumer law in the United Kingdom.
1. Who We Are
Solenari Care is operated by:
SECURE PAYMENT LTD
Company No. 16138815
Lytchett House, 13 Freeland Park, Wareham Road
Poole, Dorset, England, BH16 6FA
United Kingdom
Email: contact@solenaricare.online
Phone: +44 370 524 4622
2. Nature of Our Products
All products sold on our website are digital products, including guides, ebooks, protocols, and other downloadable or electronically accessible content.
No physical goods are shipped.
Delivery is typically made:
instantly on the order confirmation page; and/or
by confirmation email sent to the email address entered at checkout.
3. Immediate Access and Cancellation Rights
By placing an order for a digital product and requesting immediate access, you acknowledge that delivery begins immediately after payment is completed.
Where required by law, by completing your purchase and accessing or downloading the digital content before the end of any statutory cancellation period, you expressly agree to immediate performance and acknowledge that your right to cancel may end once the download or access begins.
This does not affect any statutory rights you may have in relation to digital content that is faulty, not as described, or otherwise non-compliant with applicable law.
4. Our 7-Day Refund Window
As a store policy, we will consider refund requests submitted within 7 calendar days of the original purchase date.
After 7 calendar days from the purchase date, refunds are no longer available under our standard store policy.
5. When a Refund May Be Approved
A refund request made within 7 calendar days may be approved in circumstances such as the following:
Duplicate purchase
You accidentally purchased the same product more than once and have not meaningfully used both copies.
Technical delivery failure
You did not receive the digital product due to a verifiable delivery issue and we are unable to provide access within a reasonable time.
Corrupted, defective, or inaccessible file
The file is materially defective and we cannot repair, replace, or re-deliver it within a reasonable time.
Material mismatch
The digital product is substantially different from its description on the product page.
Refund required by law
A refund, price reduction, repair, or replacement is required under applicable consumer law.
6. When Refunds Will Not Be Given
Except where required by law, refunds will generally not be issued in the following situations:
the request is made more than 7 calendar days after purchase;
the digital product has already been successfully accessed, downloaded, or materially used, and there is no verified fault;
you changed your mind after purchase;
you did not read the product description before buying;
you no longer want the product;
you expected a different outcome based on personal preference rather than the product description;
you entered an incorrect email address at checkout and did not contact us promptly;
your device, software, or internet environment is incompatible with standard file access requirements;
the issue results from your own device settings, storage limitations, software restrictions, or internet connection rather than a defect in the product.
7. Faulty Digital Content
Nothing in this policy excludes or limits any rights you may have under applicable consumer law in relation to faulty digital content.
If digital content supplied by us is faulty, not of satisfactory quality, unfit for purpose, or not as described, we may first offer one or more of the following remedies where appropriate:
re-delivery of the file;
technical support to enable access;
repair or correction of the digital content;
replacement with a working version;
a full or partial refund, or a price reduction, where appropriate.
8. How to Request a Refund
To request a refund, please contact us at contact@solenaricare.online
within 7 calendar days of your purchase.
Please include:
your full name;
the email address used for the order;
your order number;
the product name;
the reason for the request; and
any relevant screenshots or evidence of the issue.
9. Review Process
We review refund requests case by case.
We may ask for additional information to verify:
whether the file was delivered;
whether access or download took place;
whether a technical fault exists; and
whether another remedy is more appropriate than a refund.
Submitting a refund request does not guarantee that a refund will be approved.
10. Approved Refunds
If your refund is approved, it will be returned to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed, although actual timing may depend on your payment provider or bank.
11. Chargebacks and Payment Disputes
If you experience a problem with your order, we ask that you contact us first so that we can try to resolve the issue promptly.
Initiating a chargeback after successful delivery or access, without first contacting us, may delay resolution and may require us to provide order and access records to the payment provider.
12. Contact
For refund requests or product access issues, please contact:
Solenari Care
Operated by SECURE PAYMENT LTD
Email: contact@solenaricare.online
Phone: +44 370 524 4622