Privacy policy
Last updated: 5 April 2026
Privacy Policy
This Privacy Policy explains how Solenari Care, operated by SECURE PAYMENT LTD, collects, uses, stores, and shares your personal data when you visit our website, place an order, contact us, or otherwise interact with our services.
We are committed to handling personal data lawfully, fairly, and transparently in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
1. Who We Are
For the purposes of applicable data protection law, the data controller is:
SECURE PAYMENT LTD
Trading as Solenari Care
Company No. 16138815
Lytchett House, 13 Freeland Park, Wareham Road
Poole, Dorset, England, BH16 6FA
United Kingdom
Email: contact@solenaricare.online
Phone: +44 370 524 4622
2. Scope of This Policy
This Privacy Policy applies to personal data collected through:
our website;
the checkout process;
customer service communications;
marketing communications, where applicable;
order fulfilment and digital delivery; and
analytics, security, and website functionality tools used in connection with our store.
3. Personal Data We Collect
Depending on how you use our website, we may collect the following categories of personal data.
A. Identity and Contact Data
This may include:
your name;
billing address;
email address;
telephone number.
B. Order and Transaction Data
This may include:
products purchased;
order number;
order value;
payment status;
refund history;
delivery status for digital content.
C. Payment Data
Payments are processed through third-party payment providers. We do not ordinarily store full payment card details on our own systems.
We may receive limited payment-related information, such as:
payment confirmation;
payment method type;
partial billing information;
fraud screening results.
D. Technical and Device Data
This may include:
IP address;
browser type;
device type;
time zone;
operating system;
website interaction data;
referral URL;
cookie identifiers.
E. Communications Data
This may include:
messages you send to us;
support requests;
complaint information;
attachments or screenshots you provide.
F. Marketing and Preference Data
This may include:
whether you opted in to receive marketing;
your communication preferences;
interactions with promotional emails, where used.
4. How We Collect Personal Data
We collect personal data:
directly from you when you place an order;
when you fill in forms on our website;
when you contact us by email or through the contact page;
automatically through cookies and similar technologies;
from service providers that support payment, fraud screening, analytics, and website operations.
5. How We Use Your Personal Data
We use personal data only where we have a lawful basis to do so.
A. To Perform Our Contract With You
We use your data to:
process and confirm your order;
deliver digital products;
send order confirmations and access information;
provide support related to your purchase;
process refunds or resolve disputes.
B. For Our Legitimate Interests
We may use your data where necessary for our legitimate interests, including:
operating and improving our website;
preventing fraud, abuse, or unauthorised activity;
maintaining security and platform integrity;
handling customer service queries;
keeping business records;
defending legal claims.
C. To Comply With Legal Obligations
We may process your data to:
comply with tax, accounting, consumer protection, and other legal requirements;
respond to lawful requests from regulators, courts, or authorities;
maintain legally required records.
D. With Your Consent
Where consent is required, we may use your data:
to send marketing emails;
to use non-essential cookies;
for similar optional processing activities.
You may withdraw consent at any time where consent is the basis for processing.
6. Sharing Your Personal Data
We may share your personal data with trusted third parties where reasonably necessary, including:
Shopify, to host and operate our online store;
payment processors and payment gateways;
email delivery providers;
fraud prevention and security providers;
analytics and website performance providers;
professional advisers such as accountants, auditors, insurers, or legal advisers;
regulators, law enforcement bodies, courts, or public authorities where required by law.
We do not sell your personal data to third parties.
7. International Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable data protection law.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
fulfilling orders;
providing customer support;
maintaining business and accounting records;
resolving disputes;
complying with legal and regulatory obligations;
enforcing our agreements.
Retention periods may vary depending on the type of data and the legal or operational reason for keeping it.
9. Your Rights
Subject to applicable law, you may have the right to:
be informed about how your personal data is used;
access the personal data we hold about you;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data in certain circumstances;
request restriction of processing in certain circumstances;
object to processing in certain circumstances;
request portability of certain personal data;
withdraw consent where processing is based on consent;
complain to the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us at contact@solenaricare.online
.
We may need to verify your identity before fulfilling certain requests.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
enable essential site functionality;
remember user preferences;
understand site traffic and performance;
improve user experience;
support analytics and, where enabled, marketing functions.
Some cookies are strictly necessary for the operation of the website. Others are optional and may be controlled through your browser settings or cookie preferences, where available.
11. Marketing Communications
If you subscribe to marketing communications, we may send you updates about products, services, or promotions.
You can unsubscribe from marketing emails at any time by:
clicking the unsubscribe link in the email; or
contacting us directly at contact@solenaricare.online
.
We may still send non-marketing communications relating to your orders, transactions, or customer support.
12. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, disclosure, or alteration.
However, no internet-based transmission or storage system can be guaranteed to be completely secure. You provide information at your own risk.
13. Children’s Privacy
Our website and products are not intended for children under the age of 18.
We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.
14. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
You should review the privacy policies of those third parties before providing personal data to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Any updated version will be posted on this page with a revised “Last updated” date.
16. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:
Solenari Care
Operated by SECURE PAYMENT LTD
Email: contact@solenaricare.online
Phone: +44 370 524 4622
Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA, United Kingdom